Responsible Gambling Policy

At Mirenoroyalresort, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and providing a safe, supportive environment for all of our guests. This policy has been developed and is maintained by , located at .

We understand that for some individuals, gambling can become a serious problem. Our team is here to help, and we encourage anyone who may be struggling to reach out for support — without judgment, and with compassion.

Our Commitment

Mirenoroyalresort is dedicated to fostering a responsible gambling culture throughout every aspect of our operations. We take our duty of care seriously and have implemented a comprehensive framework to ensure that gambling remains a safe and enjoyable leisure activity for all guests.

Our commitment includes:

  • Training all staff members to identify and respond sensitively to signs of problem gambling.
  • Providing clear and accessible information about responsible gambling tools and support services.
  • Strictly enforcing our minimum age policy to protect minors from accessing gambling activities.
  • Offering self-exclusion programmes and other practical tools to help guests manage their gambling behaviour.
  • Promoting an environment free from pressure or coercion to gamble.
  • Regularly reviewing and updating our responsible gambling practices in line with current regulations and best practices.
  • Displaying responsible gambling information prominently throughout our casino floor and on our website.

We work closely with national and international organisations to ensure that our policies reflect the highest standards of player protection. Gambling is entertainment — and we want it to stay that way for everyone who visits Mirenoroyalresort.

18+ Age Policy

Gambling is strictly restricted to individuals who are 18 years of age or older. Mirenoroyalresort maintains a firm and unwavering policy against underage gambling, and we take all necessary steps to enforce this requirement.

Our age verification measures include:

  • Requiring valid government-issued photo identification (such as a passport, driver's licence, or proof-of-age card) from any guest who appears to be under 25 years of age before granting access to the casino floor.
  • Training all casino staff to conduct age checks consistently, professionally, and without exception.
  • Refusing entry or service to any individual who is unable to provide satisfactory proof of age.
  • Actively monitoring the casino floor to ensure no minors are present at any time.

We appreciate the understanding and cooperation of all our guests. These measures exist to protect young people and to uphold our legal and ethical obligations under Australian law. If you are ever asked for identification, please do not take offence — our staff are simply doing their job to keep everyone safe.

If you are aware of or suspect that a minor is attempting to access gambling facilities at Mirenoroyalresort, we urge you to notify a member of our team immediately.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It can develop gradually over time, and it is not always easy to recognise. We want to help you understand the warning signs so that you or someone you care about can seek help as early as possible.

You may be experiencing problem gambling if you notice any of the following in yourself:

  • Spending more money or time gambling than you originally intended or can afford.
  • Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
  • Chasing losses — returning to gamble in an attempt to win back money you have lost.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Neglecting work, studies, family responsibilities, or personal health due to gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
  • Feeling that gambling is the only way to escape stress, anxiety, depression, or other emotional difficulties.
  • Failed attempts to cut back or stop gambling despite wanting to do so.
  • Experiencing guilt, shame, or remorse after gambling sessions.
  • Gambling taking up a significant amount of your thoughts, even when you are not playing.

You may also be concerned about someone else if they:

  • Are secretive about their gambling activities or finances.
  • Frequently ask to borrow money without clear explanation.
  • Appear stressed, withdrawn, or irritable, particularly around pay days or after visiting the casino.
  • Neglect family responsibilities or social commitments.
  • Show sudden changes in financial circumstances.

If any of these signs resonate with you or someone you know, please do not hesitate to reach out. Help is available, and seeking it is a sign of strength, not weakness. Our staff are trained to listen and to connect you with the right support services.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help you maintain control over your gambling. These tools are available to all guests and can be accessed at any time without judgment or difficulty.

Self-Exclusion Programme

If you feel that you need a break from gambling, our self-exclusion programme allows you to voluntarily ban yourself from accessing the casino floor at Mirenoroyalresort for a specified period of time. Self-exclusion can be requested for a minimum period and may be extended or made permanent upon request.

Once registered for self-exclusion:

  • Your details will be recorded securely and confidentially by our Responsible Gambling team.
  • Our staff will be notified and will take all reasonable steps to prevent you from accessing gambling facilities during your exclusion period.
  • You may also register for the New South Wales state-wide self-exclusion programme, which extends your exclusion to multiple gambling venues across NSW.

To request self-exclusion, please speak privately with any member of our Guest Services team, our Responsible Gambling Officer, or contact us directly using the details provided at the end of this page.

Deposit and Spending Limits

We encourage all guests to set personal spending limits before they begin gambling. Our team can assist you in establishing limits that reflect your personal budget and help prevent overspending.

Reality Checks and Time Limits

Taking regular breaks and being mindful of the time you spend gambling is an important part of responsible play. We encourage all guests to set time limits for their gambling sessions and to take regular breaks to reassess their experience.

Cooling-Off Periods

If you feel overwhelmed or need a short break without committing to a full self-exclusion, a cooling-off period can be arranged. During this time, you will be temporarily restricted from accessing gambling facilities at Mirenoroyalresort.

Confidential Support

All requests for responsible gambling support are handled with the utmost discretion and sensitivity. Our Responsible Gambling Officers are available during casino operating hours and can be reached through our Guest Services desk. You will always be treated with respect and compassion.

Helpful Resources and Helpline Numbers

If you or someone you know needs support with gambling-related issues, please reach out to one of the following trusted organisations. Help is available 24 hours a day, 7 days a week — you do not have to face this alone.

Australian Support Services

  • Gambling Help Online (Australia)
    Free, confidential support for Australians affected by gambling.
    Phone: 1800 858 858 (free call, available 24/7)
    Website: www.gamblinghelponline.org.au
  • Lifeline Australia
    Crisis support and suicide prevention, including gambling-related distress.
    Phone: 13 11 14 (available 24/7)
    Website: www.lifeline.org.au
  • Beyond Blue
    Mental health support for anxiety, depression, and related issues that may accompany problem gambling.
    Phone: 1300 22 4636 (available 24/7)
    Website: www.beyondblue.org.au
  • NSW Gambling Help Counselling Service
    Free face-to-face and telephone counselling for residents of New South Wales.
    Phone: 1800 858 858
    Website: www.gamblinghelp.nsw.gov.au
  • Gamblers Anonymous Australia
    Peer support meetings and community for individuals recovering from problem gambling.
    Website: www.gamblersanonymous.org.au

International Support Services

  • GamCare (United Kingdom)
    Leading provider of information, advice, and support for problem gambling in the UK.
    Phone: +44 808 8020 133 (free call within the UK, available 24/7)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Promoting responsible gambling and providing support for those affected by gambling harm.
    Phone: +44 808 8020 133
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    National helpline providing crisis intervention, information, and referrals for problem gambling in the USA.
    Phone: +1 800 522 4700 (available 24/7)
    Text: Text "NCPG" to 53342
    Website: www.ncpgambling.org
  • Gamblers Anonymous International
    Worldwide fellowship and support groups for individuals with gambling problems.
    Website: www.gamblersanonymous.org
  • Gordon Moody Association (United Kingdom)
    Residential treatment and therapeutic support for those with severe gambling addiction.
    Phone: +44 1384 241292
    Website: www.gordonmoody.org.uk

Contact Our Responsible Gambling Team

If you would like to speak with a member of our dedicated Responsible Gambling team at Mirenoroyalresort, we encourage you to reach out. All conversations are treated with complete confidentiality and handled with care and sensitivity.

You can find our Responsible Gambling Officer at the Guest Services desk during casino operating hours, or contact us through the resort's main reception. We are here to support you, not to judge you.

This policy is published and maintained by:


Remember: gambling is meant to be fun. If it stops being fun, it is time to talk to someone. We are here for you.